|
SUPPORT
General Inquiries | Ordering | Safety & Privacy | Shipping & Returns
General Inquiries
Comments & Suggestions
We value your business and as always, we welcome every opportunity to hear your comments and suggestions regarding our products and any aspect of your experience with our company. To share your feedback with us, please use the form provided in the Contact Us section of this website. We thank you for your time, your loyalty and your commitment to our products.
Public Relations
To contact Optimal Healthcare Products regarding Public Relations, please use the form provided in the Contact Us section of this website and we will respond promptly to your request. Alternatively, you may contact us on our toll free number at 866-USE-SHANE (873-7426).
Back to Top
Ordering
Telephone Orders
We are happy to accept your order by phone. Please call 1-866-USE-SHANE (1-866-873-7426) and a Optimal Healthcare Customer Representative will provide you with product recommendations, appropriate samples, and other information required to meet your oral and skin care needs. Once we have your information on file, we can conveniently ship your order directly to your home.
Payment Options
Optimal Healthcare Products accepts American Express, MasterCard, Discover and Visa. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, and as such any credit card information that is submitted at the time of the order is protected. If you are uncomfortable entering your credit card information online, we are more than happy to accept your order by phone. Please call us on our toll free # 1-866-USE-SHANE (1-866-873-7426).
As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via an e-mail message to Customer Service. Instead, we suggest that you call us directly at 1-866-USE-SHANE (1-866-873-7426) or fax us at 866-834-6958 with your credit card information.
Shipping Confirmation
Upon completion of your transaction, a confirmation email will be sent to you with a copy of your order. Should you have any questions about your order status, please contact an Optimal Healthcare Customer Representative at 1-866-USE-SHANE (1-866-873-7426) or email us at Customer Service.
Back to Top
Safety & Privacy
Site Security
Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call 1-866-USE-SHANE (873-7426) or fax us at 866-834-6958.
Back to Top
Shipping & Returns
Shipping Procedures and Rates
Our standard shipping carriers are USPS and UPS. Please note that UPS does not deliver to Post Office boxes. Please anticipate 4-8 business days for shipping. Standard shipping charges will apply.
Orders shipped to Alaska and Hawaii may require 8-12 business days.
We apologize but we do not ship outside the U.S. at this time. APO orders will be shipped via USPS with longer than typical times required for delivery. Standard shipping charges will apply.
Order Status
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM CST (Noon) M-Fr are typically not processed until the next business day.
Please expect approximately the following amount of time for the processing and shipping of an order:
East Coast - 3 to 5 business days
Midwestern states - 2 to 4 business days
West Coast - 4 to 5 business days
You may call us to request express shipping for an additional charge.
Returns / Order Problems
If your order is missing a product, contains a damaged item, or you have any other concern, please contact an Optimal Healthcare Customer Representative at 1-866-USE-SHANE (1-866-873-7426) or email us at Customer Service. To expedite your request, please have your order confirmation number receipt available. We will always do our best to accommodate your concern as efficiently as possible.
International Shipping
Unfortunately, we do not ship outside the U.S. at this time for orders placed at shanetoothpaste.com.
Back to Top
|
